Updated 7 April 2026
Our MillyRose dispatch and shipping policy is as follows:
All Countries
Supplies and Kits:
We undertake to dispatch within 1-4 working days of receipt of your order (average tome is 36 hours).
All of our kits and supplies will be shipped either by our design team in China, or Germany and delivery should normally be within 7-14 working days, although at busy times it can take longer.
Due to the steadying of shipping costs we are reducing costs for kits and supplies as follows:
Chinese Silk Supplies:
Shipping to the UK and EU: Free
Shipping to Asia/Australia: £5.00
Shipping to North America (USA, Canada & Mexico) £5
German/French Silk & Cross Stitch Supplier
Shipping to the UK and EU: £7.00
Shipping to Asia/Australia: £9.00
Shipping to North America (USA, Canada & Mexico) £9.00
Handmade/Commissions:
Our handmade items can take between 24 working hours to 2 weeks depending on the project/product. We will advise of the anticipated timescale prior to order.
Our handmade items are created by myself in Spain and will therefore be shipped via Spanish post, normally Correos
We track all orders on a daily basis (first coffee of the day task!) so of you need help with updates please message me at help@millyrosecrafts.com
Shipping of handmade items incur the following anticipated costs:
Shipping to EU: £10.00
Shipping to UK: £15.00
Shipping to Asia/Australia: £25.00
Shipping to North America & Canada: £25.00
Please Note: * Packaging: While our handmade items are finished and packed in our own studio, our specialty kits and silk supplies are expertly packaged and dispatched directly from our partners in China and Germany to ensure they reach you in pristine condition.
Delivery Times: Because these items travel from heritage studios abroad, please allow for international transit times. Tracking is provided as standard so you can follow your silk’s journey.
Customs: Any local import duties or taxes are the responsibility of the recipient.
Please be assured that we are examining each and every order and once shipping is arranged should costs not be as much as we anticipated we will organise a partial refund to you.
